Responsible Gaming
at qt999

qt999 is more than an online casino and sports betting platform — it is a community built on trust, fairness, and a genuine duty of care toward every player who chooses to join us. From the moment you register your account to the moment you log out after a session, your wellbeing is a priority that shapes every feature, every policy, and every decision we make.

We firmly believe that responsible gaming is not a checkbox exercise or a legal formality. It is the foundation of a sustainable, enjoyable relationship between players and the platform. Gambling should be a leisure activity — one that fits comfortably within your daily life, your personal finances, and your emotional state. When it stops being leisure and starts feeling like a compulsion, we want you to know that qt999 is on your side and ready to help.

Our responsible gaming programme covers five key pillars: age verification, self-exclusion, financial controls, time management tools, and access to support. Each of these pillars is described in detail in the sections below, along with clear instructions on how to activate each tool from within your qt999 account settings.

Players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — deserve equal access to these protections. qt999 makes all responsible gaming tools available to every registered player, free of charge, at all times.

The qt999 platform is strictly reserved for adults aged 18 years and above. 18+ This is a non-negotiable requirement, and we enforce it through a multi-layered verification process that applies to every new account registration, regardless of the player's location within Bangladesh.

During registration, all applicants are required to confirm their date of birth and agree that they are 18 or older. This confirmation alone is not sufficient — qt999 also conducts document-based KYC verification at key milestones, including before processing a player's first withdrawal and whenever our fraud detection systems flag an account for review. Accepted identity documents include the Bangladesh National Identity Card (NID), a valid passport, and a government-issued driving licence.

If our verification team determines that an account holder is under 18 years of age, the account will be permanently closed without notice and all deposits will be refunded to the payment method used — bKash, Nagad, Rocket, Upay, or bank account as applicable. Any winnings accumulated on an underage account are void and will not be paid out under any circumstances.

Self-exclusion is one of the most powerful responsible gaming tools available to qt999 players. It allows you to voluntarily block access to your account for a defined period — or permanently — giving you time and space to step back from gambling without the risk of impulsive re-engagement.

qt999 offers the following self-exclusion periods:

• 30 Days — A short-term cooling-off period suitable for players who feel they need a brief break.
• 90 Days — A medium-term exclusion for players experiencing persistent concerns about their gambling behaviour.
• 6 Months — An extended break for players who want a meaningful pause and time to reassess.
• 1 Year — A long-term exclusion for players who need a significant period of separation from the platform.
• Permanent Closure — An irreversible account closure for players who decide that they do not wish to return to gambling at any point in the future.

Once a self-exclusion is activated, your account will be immediately suspended. You will not be able to log in, place bets, or access any games during the exclusion period. qt999 will also suppress all marketing communications to your registered email address and mobile number for the duration of your exclusion. Any account balance at the time of exclusion will be retained and can be withdrawn before the exclusion is applied.

Self-exclusion cannot be reversed or shortened once it has been confirmed. This is an intentional design feature — the value of self-exclusion lies precisely in its irrevocability during the chosen period. When a timed exclusion period ends, re-activating the account will require you to complete a brief return-to-play acknowledgement, which includes re-reading key responsible gaming information.

How to activate self-exclusion on qt999:

Financial control is a critical component of responsible gambling. qt999 provides every player with the ability to set personal deposit limits and loss limits on their account, giving you a practical mechanism to ensure that your gambling spending never exceeds what you are genuinely comfortable losing.

The following financial limit types are available on the qt999 platform:

• Daily Deposit Limit: The maximum total amount (in ৳ / BDT) that you can deposit across all payment methods in any single calendar day.
• Weekly Deposit Limit: The maximum total amount you can deposit across all payment methods within any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you can deposit within any calendar month.
• Session Loss Limit: The maximum amount you are willing to lose within a single gaming session before the platform automatically ends your session.

All limits are applied in Bangladeshi Taka (৳) and cover all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. When you reach your chosen limit, all deposit attempts will be automatically declined until the relevant period resets or until you deliberately raise the limit.

To set or adjust your deposit limits, navigate to Account Settings → Responsible Gaming → Deposit Limits within your qt999 account. If you require assistance, our support team is available 24/7 via live chat.

Time can pass quickly during a gaming session, and it is easy to lose track of how long you have been playing. qt999 offers a suite of time-management tools designed to keep you aware of your session duration and give you straightforward mechanisms to take a break when needed.

Time-Out Periods: A time-out is a shorter, temporary break from the platform. Unlike self-exclusion, time-outs are designed for players who simply need a brief pause — perhaps due to a busy period in daily life, a feeling of fatigue, or a desire to reassess their play patterns. Available time-out periods on qt999 include 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is temporarily suspended and you cannot place bets or access games. Your account balance is preserved throughout.

Session Duration Alerts: You can configure your account to display a pop-up notification after you have been playing for a set duration — for example, every 30 minutes, 1 hour, or 2 hours. The alert will show your total session duration and your net win/loss position for that session, giving you the information you need to make an informed decision about whether to continue.

Automatic Session Limits: For more rigorous control, you can set a hard session time limit. When the limit is reached, the platform will automatically log you out of your account. You may log back in for a new session, but this brief forced break creates a natural decision point that can help prevent extended unplanned play.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs may indicate that gambling is beginning to have a negative impact on your life or the life of someone close to you. If you recognise several of these patterns, we strongly encourage you to use qt999's responsible gaming tools or to seek professional support.

The following questions are designed to help you honestly reflect on your current relationship with gambling. There are no right or wrong answers — this is a private exercise for your own benefit. Consider each question carefully and answer as honestly as you can.

If you feel that gambling is becoming a problem — for yourself or for someone you care about — please know that help is available and that seeking it is a sign of strength, not weakness. qt999's support team is trained to handle sensitive responsible gaming conversations with empathy, discretion, and without judgement.

You can reach the qt999 responsible gaming support team through the following channels at any time of day or night, every day of the year:

• Live Chat: Available 24/7 directly on the qt999 platform. Average response time is 2–5 minutes. Our live chat agents can immediately apply account restrictions, initiate self-exclusion, or escalate your case to a senior support specialist.
• Email: Contact us at [email protected] with the subject line "Responsible Gaming – Urgent" for priority handling. We aim to respond to all responsible gaming emails within 2 hours.
• WhatsApp: WhatsApp contact details are provided to all verified players within their account dashboard. If you have not yet received WhatsApp contact details, please request them via live chat.

Beyond qt999's own support channels, we also encourage players who are experiencing serious gambling-related difficulties to consider reaching out to a qualified counsellor or therapist who specialises in behavioural addiction. Professional support, combined with qt999's practical account tools, provides the most effective path to recovery.

You can also learn more about your rights and obligations as a player by reading our Terms & Conditions and Privacy Policy. Our FAQ page also contains answers to common questions about responsible gaming tools and account management.