Your Privacy Matters at qt999

qt999 collects personal data from you through several channels: directly when you register an account or complete our KYC verification process, automatically when you interact with the platform, and occasionally from trusted third-party service providers. The categories of personal data we may collect include the following:

Identity and Contact Information: Your full legal name, date of birth, gender, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is collected during account registration and is required to create and maintain your qt999 account.

Identity Verification Documents: As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements, and documentation confirming ownership of your payment method.

Financial and Transaction Data: Records of all deposits, withdrawals, and gaming transactions conducted on your qt999 account, including the payment methods used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳ / BDT), transaction timestamps, and payment reference numbers.

Gaming Activity Data: Information about your activity on the qt999 platform, including games played, bet amounts, win/loss records, session durations, bonus claims, and responsible gaming tool usage (such as deposit limits or self-exclusion requests).

Device and Technical Data: Your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and referring URL. This data is collected automatically when you access the platform.

Communications Data: Records of any communications you have with the qt999 customer support team via live chat, email, or WhatsApp, including the content of those communications and the date and time they occurred.

qt999 uses your personal data only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your qt999 account, including processing your registration, verifying your identity, managing your account settings, and communicating with you about your account status.
• Transaction Processing: To process deposits and withdrawal requests, verify payment method ownership, and maintain accurate financial records for your account in Bangladeshi Taka (৳).
• Platform Delivery: To provide you with access to all games, sports betting markets, live casino experiences, and other features available on the qt999 platform.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our live chat, email, and WhatsApp support channels.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, apply responsible gaming tools you have requested (such as deposit limits, cooling-off periods, or self-exclusion), and fulfil our duty of care obligations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, account hacking, and other prohibited conduct on the platform. This includes automated monitoring of transaction patterns and account behaviour.
• Legal and Regulatory Compliance: To fulfil obligations under applicable law, including anti-money-laundering requirements, age verification obligations, and responses to legitimate law enforcement or regulatory enquiries.
• Platform Improvement: To analyse aggregate usage data, identify technical issues, improve platform performance, and enhance the overall player experience. This analysis uses anonymised or aggregated data wherever possible.
• Marketing Communications: To send you information about promotions, bonuses, and platform updates that may be relevant to you — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time by contacting our support team.

qt999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:

Where we rely on legitimate interest as the legal basis for processing, we have assessed that our legitimate interest does not override your fundamental rights and freedoms, taking into account the nature of the data involved and the reasonable expectations of our players.

qt999 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose:

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks Visa and Mastercard). These providers are contractually required to handle your data securely and may not use it for any purpose other than processing your transaction.
• Game Technology Providers: The games available on qt999 are provided under licence from third-party developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as player session tokens and bet results) that is strictly required to operate the games. They do not receive your identity or contact details.
• KYC and Identity Verification Services: Where we use third-party identity verification technology to assist with our KYC process, your identity document data may be securely shared with those providers for the sole purpose of verification. Such providers are bound by strict data processing agreements.
• IT Infrastructure and Cloud Service Providers: qt999 uses secure third-party hosting and cloud infrastructure services to operate the platform. These providers store and process data on our behalf under strict contractual data protection obligations and may not use your data for their own purposes.
• Law Enforcement and Regulatory Authorities: Where we are legally required to do so — for example, in response to a valid court order, warrant, or regulatory direction — qt999 will disclose personal data to the relevant authorities. We will, where permitted by law, notify you of such disclosure.
• Fraud Prevention and Anti-Money-Laundering Networks: qt999 may share data with industry fraud prevention and AML databases where this is required to detect or prevent financial crime. Access to such databases is governed by strict usage controls.

All third parties with whom qt999 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for purposes other than those specified in our data processing agreements with them.

The qt999 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to help us understand how players interact with the site so we can continue to improve it. We do not use cookies to build advertising profiles or to track your activity on external websites.

The following categories of cookies are used on the qt999 platform:

You can control cookie settings through your browser preferences at any time. Please note that disabling strictly necessary cookies may affect the functionality of the qt999 platform, including your ability to remain logged in to your account. For analytics cookies, you may opt out by adjusting your browser or device settings without affecting your core platform experience.

qt999 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The key retention periods applicable to the main categories of personal data we hold are set out below:

Upon expiry of the applicable retention period, personal data is securely deleted from our systems or anonymised so that it can no longer be associated with any individual. Where deletion is not immediately technically feasible (for example, due to backup system cycles), the data will be isolated and protected from any further processing until deletion is complete.

As a player on the qt999 platform, you have the following rights in relation to the personal data we hold about you. You may exercise any of these rights at any time by contacting our support team via live chat or by emailing [email protected]:

• Right of Access: You have the right to request a copy of all personal data that qt999 holds about you. We will provide this information in a clear, structured format within a reasonable timeframe from the date of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account information (such as your email address or phone number) directly from within your account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where you believe the data has been processed unlawfully. Note that this right is subject to overriding legal retention obligations — for example, we may be required to retain transaction records for a minimum period regardless of an erasure request.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis. You also have an absolute right to object at any time to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process personal data (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

qt999 will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before fulfilling a request, to ensure we do not disclose personal data to an unauthorised person.

qt999 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the qt999 platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, personal details, and financial information cannot be intercepted during transmission.
• Encrypted Data Storage: Sensitive personal data stored in our databases — including identity document data and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within qt999's internal systems is strictly limited on a need-to-know basis. Staff members are granted access only to the data required to perform their specific role, and all access events are logged and auditable.
• Two-Factor Authentication: qt999 supports two-factor authentication (2FA) for player account logins, providing an additional layer of security beyond a username and password.
• Fraud Detection Systems: Our platform employs automated systems that continuously monitor account activity and financial transactions for signs of unauthorised access, suspicious behaviour, and financial crime.
• Regular Security Assessments: qt999 conducts regular internal and third-party security assessments of its platform infrastructure to identify and remediate potential vulnerabilities.
• Staff Training: All qt999 staff members who handle personal data receive regular training on data protection best practices and information security protocols.

While qt999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data security incident that poses a risk to your rights and freedoms, qt999 will notify you and the relevant authorities promptly in accordance with applicable legal requirements.

You also play an important role in keeping your account secure. Please ensure that you use a strong, unique password for your qt999 account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

The qt999 platform is strictly intended for use by adults aged 18 years and above. 18+ We do not knowingly collect, process, or retain personal data from any individual under the age of 18. If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data from our systems and permanently close the associated account.

As part of our registration and KYC processes, qt999 requires all players to confirm their date of birth and to provide documentary proof of age when requested. This process is specifically designed to prevent underage individuals from accessing the platform.

If you are a parent or guardian and believe that a person under your care has accessed or registered on the qt999 platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. For further information on our approach to underage gambling prevention, please refer to our Responsible Gaming page.

qt999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, improvements to the platform, or developments in applicable law. The most current version of this Privacy Policy will always be available on this page, with the effective date displayed at the top of the document.

Where changes to this Privacy Policy are material — meaning they significantly alter how we collect, use, or share your personal data — qt999 will notify registered players via email to the address on record, or through a notice displayed within the platform upon your next login. The notification will describe the nature of the changes and the date on which the revised policy takes effect.

Your continued use of the qt999 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with an updated Privacy Policy, you have the right to close your account before the changes take effect by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qt999 handles your personal data, our dedicated support team is available to assist you at any time. We are committed to responding to all privacy-related enquiries promptly and transparently.

You may contact us through any of the following channels:

• Email: [email protected] — for formal data privacy requests, please use the subject line "Data Privacy Request" and include your registered account username.
• Live Chat: Available 24 hours a day, 7 days a week directly on the qt999 platform. Live chat is the fastest way to reach our support team, with an average response time of 2–5 minutes.
• WhatsApp: WhatsApp contact details are provided to registered players after account verification is complete.

Our support team operates in both English and Bengali and is available around the clock to assist players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.